Privacy Policy

What we collect

When you chat with us on our website, message us on WhatsApp, email us or book a consultation, we may collect:

• Your name and your business name
• Your WhatsApp number and, if you choose to give it, your email address
• What you tell us about your business and what you are looking for
• The conversation itself, including chat transcripts and, if you use voice, a recording of the call

We do not ask for sensitive personal information, such as health, financial account or identity-document details. Please do not share it in the chat.

Our website chat assistant

The chat on our website is handled by an AI assistant, not a person. It answers questions about our services and can pass your details to our team. The assistant is provided by ElevenLabs, a company based outside Guyana, so conversations with the assistant are processed and stored on ElevenLabs’ systems outside Guyana. ElevenLabs keeps these conversations for 30 days and then deletes them.

Website analytics

Our website is built and hosted on Lovable, which gives us basic visitor statistics. These show us overall traffic, including:

• The pages visited
• How long visits last
• Where visitors came from, for example a Google search or a direct link
• The type of device
• The country, worked out from the browser’s time zone

These statistics measure overall traffic, not individual people. They do not build a profile of you or follow you across separate visits.

We do not use advertising or tracking tools such as Google Analytics or Meta Pixel. If we add any, we will update this policy first.

How we use your information

We use your information only to:

• Answer your enquiry
• Arrange your free Brand Clarity Consultation
• Send you a proposal and follow up about it
• Improve the answers our assistant gives

We do not sell your information, and we do not share it with anyone for their own marketing.

Who can see it

Your information is seen by the Phoenix Impact team members who handle enquiries, and by the service providers we use to run our website, chat and email. These providers may only use it to provide their service to us.

How long we keep it

• Chat assistant conversations: 30 days
• Enquiry details from people who do not become clients: 12 months from our last contact, then deleted
• Client information: for as long as we work together, and afterwards only as long as we need it for our records and legal obligations

Keeping it safe

Access to your information is limited to the team members who need it to answer you. We use password-protected business accounts for our email, messaging and client records.

Your choices

You can ask us at any time to:

• Tell you what information we hold about you
• Correct anything that is wrong
• Delete your information
• Stop contacting you

Email hello@phoeniximpact.gy with your request. We will reply within 30 days.

We follow the principles of Guyana’s Data Protection Act 2023.

Changes to this policy

If we change how we handle your information, we will update this page and the date at the top.

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